Assistant Manager (Customer Management & Marketing Admin.)
Kao Industrial (Thailand) Co., Ltd. (Khlong Toei)
Bangkok,
Thailand
Ever since the company's founding in 1887, Kao has strived to deliver value to the life of people everywhere in the world. Today, we are a leading manufacturer in the fields of hygiene, beauty and health, while our chemical business contributes to the development of diverse industries. With more than 33,000 employees, our mission is to enrich the lives of people globally and contribute to the sustainability of the world.
In the regions of Americas, Europe, Middle East and Africa (EMEA), we focus on our Beauty Care business with premium brands in three business sectors: Consumer, Salon and Cosmetics.
Our Business Sector represents skin and hair care brands that are recognized worldwide for their innovation and quality, such as Jergens, Curél, Bioré, Guhl, and John Frieda.
Our Salon Business Sector is committed to unleashing the creativity of stylists around the globe. With our industry leading brands Goldwell, KMS and Oribe, stylists have everything in their hands to create beautiful show-stopping hair representative of the individuality of their clients.
Our London-based boutique brand, Molton Brown, offers luxury beauty products found only in our exclusive Molton Brown stores, high-end department stores and travel retail, as well as five-star hotels around the world.
All three business sectors are driven by the same values and beliefs: Creating high-quality products and constantly striving for the best is what is at the heart of everything we do.
This is why we understand that our people are one of our core assets, and we strive for a working environment that allows team members to flourish and grow. Join us, and you will have opportunity to help us make life beautiful.
About this position
The Assistant Manager (Customer Management & Marketing Admin) is responsible for overseeing customer service operations and marketing administration, ensuring high performance and customer satisfaction.
Responsibilities
Customer Management:
• Handle escalated complex customer complaints effectively, ensuring customer satisfaction.
• Lead and manage the customer service team to ensure high performance.
• Develop and implement initiatives to optimize customer service processes, improve the overall customer experience.
• Work closely with marketing team, product development, quality assurance, and other related functions to ensure customer satisfaction.
• Collect and analyze feedback to identify improvement areas by providing report and suggestion to management.
Marketing Admin:
• Assist in budget preparation and monitoring for cost-effective operations.
• Estimate and control research cost.
• Assist in department scheduling meetings, appointments, and coordinate company meetings/events to ensure efficient use of time and resources.
• Work closely with other related functions to ensure internal organizational events smoothly.
• Accurate personal data inventory storage, update the existing contract and issue purchase orders.
• Provides data support for management as assigned.
Requirements
• Bachelor's degree in Business Administration, Management or related field.
• At least 5 Years Experience in customer service and administrative role (FMCG industry is an advantage).
• Proficiency in using CRM systems, MS Office (Excel, PPT).
• Strong in Leadership, communication, teamwork, problem solving, interpersonal and time management skills.
• Ability to effectively communicate both orally and in writing.
