Contract Support Executive
About this position
The Contract Support Executive is responsible for managing service contracts, ensuring effective business operations, and maintaining strong relationships with customers and internal teams.
Responsibilities
• Force damage (incl. off hire inspections!) Calculation/check of operating hours annually
• Check truck conditions against technical contract components.
• Coordination of service contract adjustments (e.g. price, wheel quota condition) in alignment with customer and After Sales Account Executives.
• Contributing in strategic discussions with the customer e.g. contract negotiations
• Calculation/check of operating hours monthly, quarterly and annually - on-site implementation
• Relationship Management, especially in cross-regional support
• Point of contact for the Account Executive (Sales) on service contract matters and SLA - Complementing the Service Manager: especially with Service Contracts, aligning on requirements for engineer teams.
• Operative regional support for key accounts.
• Enhance and support on digital products (e.g. Fleet management, Customer Service Tools, etc.)
• Conduct planned review meetings and ad-hoc meetings with regional customers (i.e. performance KPIs)
• Ensure TnC of frame contracts support effective business operations
• Innovative, analytical thinking applied while teaming up with field service / account executive to provide well suited service solutions
• Discuss current contract situation controversially targeting the best interest for the company (JH)
• Pro-actively provide recommendations on identified mis-alignments, over usages, etc. to Field Service and/or Account Executive After Sales
• In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Field Service Manager.
Requirements
• Bachelor’s degree or above, major in mechanical or related field
• Knowledge of trucks or relevant industry along with gained outside sales/service experiences
• Minimum 3 years professional service contract experience
• Good communication in Thai and English
• Computer literate with Word, Excel, Outlook, PowerPoint and SAP
• Experienced in the industrial customer service sector
• Open and positive ‘can-do’ mindset
• Excellent communication and conflict resolution skills
• Ability to work under pressure
• Supportive to all related functions and ability to identify challenges and communicate such in constructive manner
• Problem-solving ability, Innovative and analytical thinking
• Self-motivated, confident in your ability,
• Reliable and flexible
• Good technical understanding
• Ability to communicate clearly in a mu