Collection Strategy Manager

JULO (Jakarta, Indonesia)

DKI Jakarta, Indonesia

JULO is a financial technology company that is working on a financial super app. We started off with the lending arm and have excelled at it. Hundreds of thousands of Indonesians now use JULO apps to get access to a decent credit product. It's our mission to help millions of Indonesians get a better life. That's how we'll build a company future generations will be proud of. We have just closed our Series B round and are now tapping into other financial territories, to eventually provide a one stop financial solution to all Indonesians. Watch it happen or be a part of it - come join us!

About this position

The Collection Strategy Manager is responsible for enhancing the efficiency and effectiveness of collection processes within the organization by analyzing data, developing strategies, and collaborating with various teams.

Responsibilities

• Reporting to Head Of Operations.
• Collect and analyze information and data related to procedural efficiency within the organization.
• Develop new solutions, practices and strategies to support long-term effectiveness and efficiency.
• Maintain and analyze current business processes and product capability, come up with plans of improvements, working together with data, product, business team.
• Present findings, projections and recommended strategies.
• Responsible for setting targets in order to achieve business needs.
• Responsible for monitoring collection costs and improvements on the efficiency from time to time.
• Work together closely with collections operations and QA team to understand the pain points in the day to day business process and be able to make improvement.
• Work together closely with the data team in order to automate the necessary dashboards or get a more detailed view of the analysis carried out.
• Work together with the product and engineering team in order to increase the productivity of the collection operations team and also improve existing communication channels from time to time.
• Manage to streamline processes/documentations in collections.
• Manage end to end monitoring tools/dashboard to make sure collections operations, internal and external tools performing at its best day in day out.
• Maintain and improve how internal and external tools work, make sure it is being exploited to its maximum potential.
• Prepare the necessary decks to be presented to C level and other managerial levels.
• Express logical thought process for problem solving.

Requirements

• At least 2 years of working experience in Collection Strategy related fields.
• Preferably has an experience in Banking and/or Fintech industry.
• Experience in using SQL is preferable.
• Have prior experience in risk/collections.
• Strong analytical and problem-solving skills including ability to independently drive analysis concluding with rationalized recommendations.
• Understanding of Collection Management System / Collection Platform.
• Understand and be able to create requirements related to metrics needed by the collection team.
• Understand what symptoms occur based on the metrics and create the strategy needed to address the symptoms.
• Understand end-to-end processes in Collection.
• Project management & Process improvement.
• Good skill in data analysis, creating decks for findings and presenting it to superior level.
• Bachelor's degree in any field which requires logically creative thinking.
• Ability to work well with colleagues across different functions.
• Good business acumen.
• Interest in fintech and high level of curiosity.
• Fluency in both written and spoken in English and Bahasa.