Backend Engineer - Product Reliability

JULO (Jakarta, Indonesia)

DKI Jakarta, Indonesia

JULO is a financial technology company that is working on a financial super app. We started off with the lending arm and have excelled at it. Hundreds of thousands of Indonesians now use JULO apps to get access to a decent credit product. It's our mission to help millions of Indonesians get a better life. That's how we'll build a company future generations will be proud of. We have just closed our Series B round and are now tapping into other financial territories, to eventually provide a one stop financial solution to all Indonesians. Watch it happen or be a part of it - come join us!

About this position

We are looking for a Software Backend Engineer with a passion for resolving User issues and a can-do attitude to work closely with various teams within JULO to monitor, respond, investigate and analyze, escalate and verify production user or system issues.

Responsibilities

• Respond quickly to production issues reported and apply data fixes as needed (using Python).
• Investigate the root cause of a production issue (note findings and analysis) and escalate the issue.
• Verify that the fix for the root cause of the production issue is released and successful.
• Regularly monitoring the current stable features for any issues.
• Creating a feature monitoring.
• Work well and closely with:
• The Product team
• Data Analysts
• Internal Users
• Android, Backend, Infrastructure Engineers
• QA Engineers

Requirements

• Read & troubleshoot source code and apply patch scripts (Python).
• Excellent communication with various people (verbal and written).
• Can communicate clearly, timely, and professionally: With technical and non-technical users, with leadership roles and individual contributors, both in english and indonesian.
• Data analysis using SQL, Excel, and from monitoring tools (Sentry, Datadog, Grafana, etc.).
• General advanced knowledge of software systems.
• Full stack knowledge and software architecture.
• Highly skilled in working on Linux-based OS and open source IDE.
• Practical problem solver: highly analytical, great team player, have excellent work ethic, and have strong customer success mentality.
• Expert in multi-tasking, both in executing and managing tasks thoroughly in issue tracking tools.
• 1-2 years of experience building and maintaining software applications used by a large user base.