Senior Service Technician

Johnson Controls (Indonesia) (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

PT. Johnson Controls Indonesia is a single source provider of smart, eco-friendly and integrated building system, services and solutions. A comprehensive life-cycle approach to in-building technology and operations spanning planning and design, installation, system integration, optimization and maintenance.

About this position

As a Senior Service Technician at Johnson Controls, you will be responsible for performing maintenance, repair, and installation of HVAC systems while ensuring customer satisfaction and compliance with safety standards.

Responsibilities

• Performs basic preventative maintenance, repair, installation, commissioning, general servicing activities and performing.
• Conducts routine communications with customers, address and meet customer’s needs, service team and subcontractors as needed to ensure customer satisfaction.
• Inspect clients current HVAC systems for effectiveness and safety.
• Able to perform and deal with Water Cooled Chillers and Air-Cooled Chillers, is a machine that removes heat from a liquid via a vapor-compression.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.
• Travel to customers residency in a timely and professional manner.
• To perform installation, testing and commissioning, contract maintenance service, breakdown troubleshooting and repair of air conditioning equipment in accordance with Installation Operation and Maintenance Manuals, Service Manuals, Work Instructions, good trade practices.
• Diagnosing HVAC systems with electrical and mechanical defects. Adjusting and repairing systems, and performing warranty services.
• Ensuring compliance with appliance standards and with Occupational Health and Safety.
• To ensure above jobs are carried out in a timely and professional manner and in accordance with instruction given. Upon completion, proper testing shall be carried out and relevant results shall be documented and submitted accordingly.
• To project and upkeep Company image in the industries at all time.
• Maintain a detailed inventory of all HVAC equipment and resources.
• To ensure accuracy and timely submission of all service reports and time sheets.
• Participate in all technical training, guide and train new technician in the on-job-training.
• Complying with service standards, work instructions, and customers’ requirements.
• Ability to work after hours, over weekends, and on public holidays with short or no notice.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Support proposals to support recommendations and solutions.

Requirements

• High school diploma or suitable equivalent.
• 3+ year commercial experience.