Real Estate Technology Support Officer
About this position
Responsibilities
• Technical Competency: Full knowledge of and use of key operational technology utilized by Building Management Teams.
• Technical Support: Serve as the primary point of contact for end-users, providing prompt and effective technical support for any issues related to operational technology platforms and systems.
• Issue Resolution: Troubleshoot and resolve technology-related problems encountered by end-users, in person, via phone and via remote access tools.
• Incident Management: Log and track all reported issues and service requests, ensuring their timely resolution in accordance.
• End-User Training: Develop user guides for operational building technology and conduct regular training sessions for end-users to enhance end-users' understanding of technology systems and promote user adoption.
• Documentation: Create and maintain documentation related to system configurations, processes, troubleshooting guides, and best practices.
• Collaboration: Engage with cross-functional teams, including real estate professionals, technology vendors, and system administrators, to address complex technical issues and provide expert guidance.
• Quality Assurance: Conduct regular system audits and performance tests to ensure data accuracy, system functionality, and adherence to security standards.
• Continuous Improvement: Identify opportunities for process improvement, automation, and optimization of technology systems, making recommendations for enhancement.
Requirements
• Strong technical background.
• Excellent problem-solving skills.
• Ability to provide exceptional customer service to end-users.