Business Technology Analyst

JLL (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

We’re a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. We want the most ambitious clients to work with us, and the most ambitious people to work for us. Join us.

About this position

Our client operates data centers in APAC, EMEA, and the US, utilizing a Data Centre Infrastructure Management (DCIM) tool that is crucial for daily operations and long-term planning. The ideal candidate will partner with stakeholders to report on KPIs, enhance data quality, develop analytics, and communicate effectively.

Responsibilities

• Create / update / delete records in the tool
• Create and maintain model information in the catalogue
• Create / update location information including sites, floorplans, rooms etc.
• General tool admin tasks including granting access to new users
• Provide direction and guidance for users and support with issues
• Coordinate with vendor to implement updates and fix issues with the tool
• Generating reports as required with the ability to create executive level reports
• Develop and maintain strong client relationships
• Participate & contribute to strategic planning efforts

Requirements

• Excellent business English
• Collaborating with client and team members
• Proficient with computer skills and ability to learn new systems.
• Flexible hours due to global support
• Ability to reprioritize tasks based on client needs and priorities
• Knowledge IT equipment
• Time Flexibility due to international business hours
• Knowledge of ServiceNow (Nice to have)
• Knowledge of DCIM (Nice to have)