Customer Service Advisor (6 Months Contract)

JD SPORTS FASHION (THAILAND) LTD (Bangkok)

Bangkok, Thailand

Established in 1981 with a single store in the North West of England, the JD Group is a leading global omnichannel retailer of Sports Fashion and Outdoor brands. The Group now has over 3,400 stores across 38 territories with a strong presence in the UK, Europe, North America and Asia Pacific.

About this position

The Customer Service Advisor position is a 6-month contract role focused on providing support to customers through various channels, including telephone and online interactions.

Responsibilities

• Process telephone orders and capture payment details.
• Answer’s pre-order enquiries.
• Resolves post order enquiries and complaints.
• Provides technical assistance to customers placing orders on the website.
• Communicates information about the company’s products and services.
• Accurately records reasons for customer contacts.
• Deal with written communication and general administrative duties.
• Actively encourages feedback from customers and provides recommendations for improvement to superior.
• Assist in order fulfilment.

Requirements

• A Diploma or Degree holder.
• Minimum 3 years of working experiences in customer service environment.
• Good email writing and phone etiquettes.
• Social Media Savvy – Facebook/Instagram/twitter etc.
• Good in solving customers complaints.
• Proficiency in English language (spoken and written).