Assistant Store Manager/Store Supervisor (TH)

JD SPORTS FASHION (THAILAND) LTD (Bangkok)

Bangkok, Thailand

Established in 1981 with a single store in the North West of England, the JD Group is a leading global omnichannel retailer of Sports Fashion and Outdoor brands. The Group now has over 3,400 stores across 38 territories with a strong presence in the UK, Europe, North America and Asia Pacific.

About this position

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section.

Responsibilities

• Provide customers with excellent levels of Customer service.
• Deal with customer complaints and enquires, providing the best possible outcome.
• Ensure the personal appearance of sales staff is in line with company guidelines.
• Have an understanding of the Customer Service measuring programme- Observation Checklist
• Ensure that targets are achieved and, where possible, exceeded.
• Monitor staff service levels in order to maximise store sales.
• Utilise in store devices- Kiosk, making sure that the customer is offered the whole product range.
• Use reports to assist you in product placement of key selling lines, i.e. Top Sales Report, Wall Sales Report, Branch Trade Review Report
• Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
• Provide assistance with the maintenance of standards on the sales floor.
• Keep stock clean and presentable at all times.
• Encourage personal progression throughout your store.
• Provide assistance with the induction and training of new starters.
• Assist with the development of existing staff, ensuring that personnel complete the relevant assessments.

Requirements

• Passion in retail business
• Good Customer Service
• Good Communication Skills - able to speak in English and Chinese (good to have)
• Confident and outgoing
• Sales driven