E-Commerce Operations Supervisor
Jaspal Co., Ltd. (Phra Khanong)
Bangkok,
Thailand
ABOUT JASPAL GROUP
The Jaspal group has substantially diversified since our beginnings in 1947 as an import home linen distribution business to a highly diversified textile driven conglomerate with interests in manufacturing, trading, retailing and real estate.
Principally a family owned company, we are committed to combining entrepreneurial vision with a high standard of professionalism in order to deliver quality products and meet the dynamics of change.
Today our SANTAS brand is the undisputed national leader in bed and bath products. In addition, we manufacture and retail the most popular and dynamic Thai ready-to-wear fashion lines under the JASPAL, CPS CHAPS, CC DOUBLE O, LYN, LYN AROUND, MISTY MYNX and Royal Ivy Regatta labels.
Through exclusive licensee arrangements, we are also Thailand's sole distributors for renowned international fashion brands such as Footwork and Footwork Noir, Fred Perry, Lipsy, and Melissa; as well as Invista- built on Dupont innovations for fiberfill sleep products, Sealy for its Posturepedic mattresses, and Ethan Allen - the American premier home furnishings resource.
We are best known for our wide range of products from sophisticated to chic, ranging from mens’ and ladies’ fashion, bags and accessories to lifestyle home furnishings and bedding products for better living.
Since opening our first Jaspal fashion outlet in 1976, we now operate over 350 retail outlets in Thailand dedicated to fashion and footwear, as well as three Jaspal Home Collection stores which offer a sophisticated and discerning level of soft line furnishings and home décor.
Headquartered at our 20,000sqm corporate offices in Bangkok and our nearby 42,000sqm textile printing and production facility, our aggressive marketing efforts have resulted in successful regional expansion featuring an ever-growing list of countries, with consolidated revenues projected at 11 billion baht (USD 330 million).
We are confident of continued future growth that will allow us to explore and develop more collaborative alliances and new markets.
About this position
The E-Commerce Operations Supervisor is responsible for overseeing day-to-day operations on the backend of e-commerce platforms, ensuring customer satisfaction, and leading the operations team.
Responsibilities
• Day-to-day Operation on backend operation (OMS, WMS, LMD) · Understand process of Online retail, marketplace, including omni-channel process.
• Understand customer insight and keep complete records for improving products and services. · Resolving product or service problems by clarifying the customer’s daily complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expending correction or adjustment; following up with related parties to ensure resolution done properly under Policy.
• Coordinate and assist customer and all internal parties to understand process, product deliverables and provide support to all activities on ecommerce platform and ensure satisfaction of customer at all times.
• Lead and mentor the operation team, fostering a collaborative and innovative work environment.
• Responsible for all documents related project.
Requirements
• Bachelor degree of Master degree in Marketing, business Administration, Public Relation, IT Business, computer, or related fields.
• At least 3 year experience in Web Site, e-Commerce, Shopify, Magento, marketplace.
• Understand global fashion consumer and media trends.
• Independent and capable of problem solving.
• Must be creative, innovative and be able to articulate thoughts and ideas clearly.
• Interested in online Marketing, Instagram, Facebook, Pinterest and Mobile.
• Knowledge Internet, e-commerce, Social Network, online Marketing, MS Office, Back End System, Operation process.
• Able to effectively manage time and schedules.
• Positive Thinker, active to learn new technology and team player.
• Strong communication skill, Good command of English.
