Community Associate

IWG (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services. Our customers are start-ups, small and medium-sized enterprises and large multinationals, with unique goals and aspirations. They want a choice of workspaces and communities to match their needs. Through our companies we provide that choice.

About this position

As a Community Associate at Regus, you will work closely with new and existing customers, solving problems and ensuring they have everything they need to work effectively.

Responsibilities

• Arrive 15 minutes before the centre opens to ensure everything is ready and check for any missed tasks by cleaners.
• Assist customers with various requests, such as changing WiFi codes, checking package arrivals, providing directions, and setting up equipment.
• Sort through mail while managing other customer requests and communicate important information to customers.
• Collaborate with the Community Manager to organize networking events, including planning, writing invites, and creating promotional materials.
• Encourage meeting room groups to conclude their discussions and provide recommendations for nearby dining options.
• Ensure the centre is tidy and ready for the next day before leaving.

Requirements

• A good communicator, with the ability to build strong professional relationships and empathise with people’s needs.
• Happy taking ownership of problems and finding ways to solve them.
• Positive, enthusiastic and able to adapt to fast-changing situations.
• Confident using MS Office and other basic IT packages.