Customer Service Officer

ITW HLP Thailand Co., Ltd. (Bang Pa-in, Phra Nakhon Si Ayutthaya)

Ayutthaya, Thailand

Founded in 1912, ITW is a global multi-industry manufacturing leader built around a differentiated and proprietary business model. The company's seven industry-leading segments leverage the ITW Business Model to generate solid growth with best-in-class margins and returns. ITW has never been stronger or better positioned for the future. We are committed to executing our enterprise strategy to deliver differentiated performance over the long term and firmly establishing ITW as one of the best performing, highest-quality and most respected industrial companies.

About this position

The Customer Service Officer is responsible for coordinating with customers and forwarders, managing sales orders, and ensuring customer satisfaction through effective communication and problem-solving.

Responsibilities

• Coordinate with customers and forwarder to support on the required shipping documents. (Local / Oversea customers)
• Managing Sales Orders and issuing the Invoice and Shipping documents ensure to complete sales process in accordance with company's policy during business transaction such as pricing policies, credit control,-ordering process, delivery issues etc.
• Solving and handling customers issues.
• Working closely with team to ensure complete customers satisfaction.
• Establish and maintain good relationships with customers.
• Other duties as assigned.

Requirements

• Education: Diploma/High Vocational Certificate Bachelor's degree in Business Administration & marketing or any related field
• Import & export (International freight forwarding, shipping, logistics will be advantageous)
• Proficiency in Microsoft Office, especially in Microsoft Excel, Microsoft Word and Microsoft Power point.
• Good communication skill (Especially English)
• Interpersonal and negotiation skill
• Pleasant appearance and be a good team player
• Self-Motivated and high responsibility