Platform Engineer / Platform Tech Support

ISMAYA Group (Jakarta, Indonesia)

DKI Jakarta, Indonesia

Founded in 2003, ISMAYA GROUP is a market leader in conceptualizing, developing and operating exclusive yet diverse group of lifestyle properties in the region. Every one of our projects embodies the ISMAYA philosophy, providing a distinctive concept in a unique setting with an emphasis on excellent product, superior service, and genuine value. What we do is to take something ordinary and infuse it with our soul, emotion, and meaning; and then we tell its story over and over again. The result is a truly memorable lifestyle experiences. In recent years, we've been fortunate to receive acknowledgments and awards from our customers and industry peers. Our properties have been featured in Wallpaper, BBC World, CNN, Surface, Sydney Morning Herald, The Age, Australian Financial Review, Infrarouge (French), Destinasian, Globe Asia, The Jakarta Post, Jakarta Globe, and have won awards from many prestigious local and international publications.

About this position

The Platform Engineer / Platform Tech Support is responsible for diagnosing and troubleshooting technical issues, providing solutions, and ensuring platform functionality through collaboration and support.

Responsibilities

• Diagnose and troubleshoot process flow or technical issues
• Research and identify solutions of platform issues, as well as its potential impact
• Ability to analyze issues and provide accurate feedback to end users
• Track platform issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal / external teams
• Prioritize and manage several open issues at one time
• Ensure all issues are properly managed and improved for platform enhancement
• Collaborate with stakeholders and users to ensure platforms are fully functional after troubleshooting / deployment
• Maintain knowledge base of configurations, process flow and technical docs
• Developing automation scripts, alerting and tools to assist users
• Configure / develop alerting & monitoring platform to analyze performance and reliability
• Hands on platform daily operation and assist users (training / user guide docs)

Requirements

• Proven work experience as a Platform Engineer, Tech Engineer, IT Tech Support, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good understanding and able to implement Frontend (ReactJs) / Backend (Java) tech stack.
• Ability to diagnose and troubleshoot technical issues
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Work experience in the FnB industry is a plus.