Operation Manager

ISMAYA Group (Jakarta, Indonesia)

DKI Jakarta, Indonesia

Founded in 2003, ISMAYA GROUP is a market leader in conceptualizing, developing and operating exclusive yet diverse group of lifestyle properties in the region. Every one of our projects embodies the ISMAYA philosophy, providing a distinctive concept in a unique setting with an emphasis on excellent product, superior service, and genuine value. What we do is to take something ordinary and infuse it with our soul, emotion, and meaning; and then we tell its story over and over again. The result is a truly memorable lifestyle experiences. In recent years, we've been fortunate to receive acknowledgments and awards from our customers and industry peers. Our properties have been featured in Wallpaper, BBC World, CNN, Surface, Sydney Morning Herald, The Age, Australian Financial Review, Infrarouge (French), Destinasian, Globe Asia, The Jakarta Post, Jakarta Globe, and have won awards from many prestigious local and international publications.

About this position

The Operations Manager is responsible for managing the operations and production of a brand, ensuring efficient production planning, staffing, and guest engagement.

Responsibilities

• To manage operations and production of a brand
• To manage production planning, forecasting, purchasing and stock control
• Manage the staffing, training, and overall activities of the banquets, restaurant, and bar staff
• Welcoming and engaging with guests in friendly manner, maintaining regulars and understanding their specific needs and requests, collecting feedback
• Conducting regular staff meetings and proposing work improvements

Requirements

• Have more than 3 years of experience as Operation Manager in the Restaurant & Bar Concept
• Having F&B Management skill (Opening new outlet, P&L, Costing, Restaurant Operation and Training)
• Fully understanding of Restaurants operations, handling complaints, staff development, and customer relation
• Strong managerial and communication skills is a MUST
• Well groomed is a must & representative lifestyle
• Proficient in English