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General Manager

ISMAYA Group
ISMAYA Group (Semarang, Central Java, Indonesia)
Central Java, Indonesia 🇮🇩
ISMAYA Group
Founded in 2003, ISMAYA GROUP is a market leader in conceptualizing, developing and operating exclusive yet diverse group of lifestyle properties in the region. Every one of our projects embodies the ISMAYA philosophy, providing a distinctive concept in a unique setting with an emphasis on excellent product, superior service, and genuine value. What we do is to take something ordinary and infuse it with our soul, emotion, and meaning; and then we tell its story over and over again. The result is a truly memorable lifestyle experiences. In recent years, we've been fortunate to receive acknowledgments and awards from our customers and industry peers. Our properties have been featured in Wallpaper, BBC World, CNN, Surface, Sydney Morning Herald, The Age, Australian Financial Review, Infrarouge (French), Destinasian, Globe Asia, The Jakarta Post, Jakarta Globe, and have won awards from many prestigious local and international publications.

About this position

Responsible for overseeing, planning, and managing the daily operations and activities for one of ISMAYA's Lifestyle Brands: Flor, Semaja, Naaga, A/A, A/O, Mr. Fox, Osteria GIA, Social House, Social Garden, SKYE, Manarai, BAKU and Charkoal.

Responsibilities

• Develop and implement long-term strategic plans for the operations department.
• Align operational goals with the company’s vision, mission, and business objectives.
• Monitor industry trends and competitor activities to inform strategic planning.
• Oversee the daily operations of all restaurant and bar locations to ensure efficiency and effectiveness.
• Establish and enforce operational policies, procedures, and standards.
• Ensure all locations meet Ismaya’s brand quality and service standards.
• Prepare and manage the annual budget for the operations department.
• Monitor financial performance, including sales, costs, and profitability, and implement corrective actions as needed.
• Analyze financial reports to identify areas for improvement and drive cost-control initiatives.
• Recruit, train, and develop a high-performing operations management team.
• Provide leadership, guidance, and support to senior operations staff.
• Foster a positive and productive work environment that encourages teamwork and professional growth.
• Ensure all customers receive exceptional service and high-quality experiences.
• Implement initiatives to enhance customer satisfaction and loyalty.
• Ensure all locations comply with health, safety, and sanitation regulations.
• Conduct regular audits and inspections to maintain high standards of cleanliness and safety.
• Collaborate with the marketing team to develop and execute promotional activities and campaigns.
• Monitor the effectiveness of marketing initiatives and provide feedback for improvement.
• Promote special events and initiatives to drive sales and increase brand visibility.
• Identify opportunities for innovation and improvement in operations.
• Implement new technologies and processes to enhance operational efficiency and customer experience.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field. An MBA or equivalent advanced degree is preferred.
• Minimum of 7-10 years of experience in an operations management role within the F&B industry, preferably with multi-location responsibility.
• Proven track record of successfully leading and managing large teams and achieving business objectives.
• In-depth knowledge of restaurant and bar operations.
• Strong understanding of budgeting, financial analysis, and cost control.
• Experience in managing inventory and resource allocation.
• Comprehensive knowledge of health and safety regulations and best practices.
• Exceptional leadership and team management skills.
• Excellent verbal and written communication skills.