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Team Lead

Iron Mountain (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
IRON MOUNTAIN (THAILAND) LTD. is proud to be one of the pioneers in the global information management business. More than 30 years ago our parent company, Brambles, developed the business in Australia. In 1991 business expanded to North America and by the end of the decade Brambles was operating in Europe and Asia. Expansion into South America was soon to follow. In 1999 Brambles brought all of its information management businesses together under the Recall name. Once a collection of independently run companies, today we’re an integrated information management company based in Atlanta, Georgia, operating in 23 countries across five continents. The pioneering spirit of our parent company serves us well today. Recall has pioneered a whole new way of managing information for companies around the globe. We bring together the best in people, technology, industry experience and a real passion for quality.

About this position

At Iron Mountain, we are looking for smart, committed individuals to join our team and make a positive impact for our customers, employees, and the planet. We provide expert, sustainable solutions in various areas, and we invite you to be part of our growth story while evolving your skills.

Responsibilities

• Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards.
• Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer.
• Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
• Uses a customer relationship application or database to record activities and research product information.

Requirements

• Must have experience in customer support.
• Strong communication skills.
• Ability to analyze and resolve problems.
• Familiarity with customer relationship applications or databases.