Reservations Manager

intercontinental hotels group (Thailand)

intercontinental hotels group (Thailand) (Chon Buri, Thailand)

Chonburi, Thailand

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good. With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties. Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites Exclusive Partners: Iberostar Beachfront Resorts InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.

About this position

This is a full-time, on-site role as a Reservations Manager at Holiday Inn and Suites Siracha Laemchabang in Chon Buri, Thailand. The Reservations Manager will be responsible for overseeing daily reservation operations, managing customer inquiries, coordinating sales activities, providing training to staff, and ensuring effective communication within the team.

Responsibilities

• Monitor the daily operations of reservations
• Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates
• Develop and conduct rooms based marketing activities
• Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments
• Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting
• Monitor front office tracking of guest history data
• Record and analyze guest questionnaires on a monthly basis
• Ensure accuracy of guest history and client profiles in Data Base
• Load and maintain rates in IHG reservation system
• Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources
• Chairs and conducts Sales Strategy meetings weekly or as directed by Regional Sales & Marketing Manager
• Participate in preparation of strategic plans for region
• Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes

Requirements

• Reservations and Sales skills
• Customer Service and Communication skills
• Training and Development abilities
• Strong organizational and multitasking skills
• Attention to detail and problem-solving skills
• Experience in hospitality industry is a plus
• Bachelor's degree in Hospitality Management or related field