Housekeeping Manager (Thai) - Hotel Indigo Bangkok Wireless Road

intercontinental hotels group (Thailand)

intercontinental hotels group (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good. With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties. Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites Exclusive Partners: Iberostar Beachfront Resorts InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.

About this position

The Housekeeping Manager at Hotel Indigo Bangkok Wireless Road is responsible for overseeing the housekeeping department, ensuring high standards of cleanliness and guest satisfaction while managing financial performance and team development.

Responsibilities

• Participate in the preparation of the annual departmental operating budget and financial plans.
• Monitor budget and control expenses with a focus on increasing productivity.
• Maintain proper inventory levels managing cost per room for supplies and labour.
• Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
• Manage the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, reception, etc. are clean and in good repair to meet guest satisfaction.
• Carry out the special needs and requests of guests, VIPs, repeat visitors and IHG one rewards members.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
• Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents).
• May be responsible for the security of lost and found items throughout the hotel.
• Perform other duties as assigned. May also serve as manager on duty.

Requirements

• Proven experience in a housekeeping management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of cleaning and sanitation products, techniques, and methods.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficient in using housekeeping management software and tools.