intercontinental hotels group (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok,
Thailand
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. The Executive Housekeeper will manage all aspects of housekeeping and laundry operations to deliver memorable guest experiences.
Responsibilities
• Managing, coaching, and developing a team dedicated to exceptional housekeeping and laundry standards.
• Maintaining and ordering supplies and equipment - while minimizing waste - in support of our green initiatives.
• Helping to refine and prepare budgets that help us maximize profitability.
• Addressing special requests for guests, VIPs, repeat visitors and VIP Club members.
• Assisting with deep cleaning projects and occasionally assisting your team during busy periods.
• Educating all team members on the importance of remaining compliant with federal, state, and local laws and safety standards.
Requirements
• Excellent communication and strong interpersonal skills.
• Business language and tools acumen.
• Bachelor's Degree/higher education qualification/equivalent in hospitality or related field.
• 3+ years total experience in housekeeping management or related field.
• Direct supervisory experience over housekeeping/laundry team, or an equivalent combination of education and work experience.
• Strong customer service skills, with the ability to handle guest complaints and ensure a high level of satisfaction.
• The position may have additional qualifications per brand standard.
• Thai Nationality only.
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