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Assistant F&B Manager - InterContinental Chiang Mai The Mae Ping

intercontinental hotels group (Thailand)
intercontinental hotels group (Thailand) (Greater Chiang Mai Area)
Chiang Mai, Thailand 🇹🇭
intercontinental hotels group (Thailand)
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good. With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties. Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites Exclusive Partners: Iberostar Beachfront Resorts InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.

About this position

The Assistant F&B Manager at InterContinental Chiang Mai The Mae Ping is responsible for supporting the management of food and beverage operations, ensuring high standards of service and guest satisfaction, while also contributing to financial management and team development.

Responsibilities

• Assist in managing day-to-day F&B operations, ensuring quality and service standards are consistently met across all outlets.
• Monitor and maintain high levels of guest satisfaction through regular interaction and feedback collection.
• Oversee the scheduling, staffing, and training of F&B team members to ensure efficient and effective operations.
• Ensure all health, safety, and hygiene standards are strictly adhered to in accordance with local regulations and hotel policies.
• Assist in preparing and managing budgets, forecasts, and financial plans for the F&B department.
• Monitor and control costs, including labor, food, and beverage, to achieve financial targets.
• Implement effective inventory control measures to minimize waste and optimize stock levels.
• Assist in analyzing sales data and market trends to develop strategies for revenue growth and cost reduction.
• Support the recruitment, training, and development of the F&B team to ensure a high level of performance and engagement.
• Provide ongoing coaching, mentoring, and performance feedback to team members.
• Foster a positive and collaborative work environment, promoting teamwork and a culture of excellence.
• Ensure that all guests receive a personalized and memorable dining experience, exceeding their expectations.
• Address and resolve guest complaints and feedback in a professional and timely manner.
• Collaborate with the culinary team to develop innovative menus and dining experiences that align with guest preferences and brand standards.
• Assist in developing and implementing F&B strategies that align with the overall business objectives of the hotel.
• Support the Director of Restaurants & Bars in driving marketing and promotional activities to enhance the visibility and appeal of the hotel’s dining venues.
• Participate in regular departmental meetings to discuss performance, strategies, and action plans.

Requirements

• Relevant experience in food and beverage management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze financial data and develop strategies for improvement.
• Knowledge of health, safety, and hygiene regulations.
• Passion for delivering exceptional guest experiences.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.