Telesales Enterprise
About this position
Responsibilities
• Sells or renews the company’s products and/or services via telephone or electronic means to assigned territory, industry, or accounts.
• May generate prospective customers through cold calling and may qualify and follow up with sales leads.
• Focus on lead qualification and lead prospecting.
• Sales can be made through multichannel, inbound and/or outbound sales activities.
• Have technical knowledge of products, systems and services.
• May be responsible for large, diverse, complex territories and/or products.
• May overlay to the field sales force, typically supporting the initiatives of the field sales organization and carrying an individual or team quota that is shared with the field.
• Keeps up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested.
• Has thorough knowledge of company products, systems and services.
• May direct customers to website or other company resources for information.
• May act as sole sales representative for assigned territory, industry, accounts, and/or products.
• May establish and maintain relationships with channel partners.
• Represents the company to the customer and the customer to the company in all sales-oriented activities.
• Focuses on acquiring new customers and retaining and growing an existing installed base of customers.
• Minimal business travel or work outside office required.
• Support back end activities such as order processing, quotation generation, delivery follow up etc.
Requirements
• Recognized skilled specialist in job area.
• May be responsible for leading daily operations.
• May train, delegate and review the work of lower level employees.
• Problems typically are not routine and require analysis, judgment and initiative.
• Makes minor adjustments and enhancements to working methods to improve effectiveness of area.
• Provides administrative or technical support at a specialist level.
• Incumbents are highly proficient in a broad range of activities related to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues.
• Makes recommendations for new procedures.
• Incumbents independently perform a wide range of complex duties under general guidance from supervisors.
• Known in the department/group as the “knowledge base” of information.
• Acts independently to determine methods and procedures on new assignments.
• Often acts as a facilitator and team leader.
• Two year college degree or equivalent experience and minimum five years’ functional experience. OR HS diploma or equivalent and a minimum 8 years of functional including 4 years position specific experience.