Technical Service Engineer (Cybersecurity) – Post Sales

Ingram Micro (Bangkok)

Bangkok

Bangkok, Thailand

Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead. More at www.ingrammicro.com

About this position

Manages pre-sale and/or post-sale technical support activities including assessment of how company products meet customer needs and the preparation of product specifications for development and installation of customized applications/solutions.

Responsibilities

• Manages pre-sale and/or post-sale technical support activities including assessment of how company products meet customer needs and the preparation of product specifications for development and installation of customized applications/solutions.
• Establishes and maintains lines of communication with design engineering on issues such as considerations for product reliability.
• Works with marketing and product managers to define new products and may provide insight from the field back to these groups.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Strong background in professional services sales and delivery with customer facing professional services sales experience.
• Has strong working knowledge of NetApp technology and solutions with Cybersecurity certificates.
• Successful in creating and maintaining customer relationships with senior and executive level customer leaders.
• Builds profitable services engagements by following defined quality assurance mechanisms to identify correctly establish scope and level of effort.
• Manages complex consulting services through engagement sales cycles.
• Proactively determines business requirements, understands critical success factors, internal capabilities, timelines, and current infrastructure to successfully position projects/programs.
• Spends 75% or more of time in post-sales positioning, scoping, sizing and crafting deals.
• Coordinates with professional services delivery teams on their accounts with regards to understanding and meeting customer needs.
• Presents proposals and consulting solutions to customers and account teams.
• Accountable for accuracy of sizing and scoping services deals.
• Accountable and responsible for the identification, qualification and forecast reporting of all professional services opportunities.

Requirements

• Bachelor’s Degree in Computer Engineering or Computer Science.
• At least 3 years of experience in.