Business Support Specialist

Ingersoll Rand Indonesia (Gambir, Jakarta, Indonesia)

DKI Jakarta, Indonesia

Ingersoll Rand (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is committed to helping make life better. We provide innovative and mission-critical industrial, energy, medical and specialty vehicle products and services across 40+ respected brands designed to excel in even the most complex and harsh conditions where downtime is especially costly. Our employees connect to customers for life by delivering proven expertise, productivity and efficiency improvements.

About this position

The Business Support Specialist will be based in our Jakarta, Indonesia office and will be responsible for providing comprehensive support to our sales team, ensuring smooth operations and excellent customer service. This role requires a proactive and detail-oriented individual with strong communication and organizational skills.

Responsibilities

• Coordinate with sales to ensure accurate and timely invoicing.
• Attend to enquiries on product sales and stock availability.
• Monitor customer accounts to track outstanding payments and follow up on overdue invoices.
• Manage accounts receivables process from invoice generation to payment collection.
• Prepare proposals related to relevant products for customers / distributors / dealers.
• Communicate with Marketing / Factory for pricing, lead time and update sales information regularly.
• Update pricing / brochures / templates of air compressors & related products.
• Compile and provide sales reports.
• Negotiate (within your authority limits) on behalf of the company for discount requests from distributors/dealers or customers while striving to maximize profit margin.
• Prepare and submit item creations, order change for orders and create new customer accounts.
• Maintain proper & systematic filings of sales project files, library, and technical materials.
• Support reports requirement from management.
• Coordinate and arrange with customers sales related activities (e.g., user training, testing & commissioning etc.).
• Support ad-hoc office administration for the sales & service department.

Requirements

• Diploma or Degree.
• Fluent in English.
• 2-3 years of experience in sales and service support/administration in similar industry.
• Customer Orientation.
• Communication.
• Detail-oriented.
• Negotiation.
• Ownership.