Staff Planning Specialist, IKEA Sukhumvit
About this position
Responsibilities
• Be aware of the people strategy and ensuring the regional and local principles/guidelines are reflected in our co-workers schedules by providing expertise, support and training of end-users in scheduling.
• Be responsible for the utilization of scheduling solutions, and ensuring they reflect optimized staff planning practices.
• Play a leading role in the store’s administrative elements associated with schedule creation and management.
• Contribute to the safeguarding of the store’s complete staff planning process from forecasting to execution of the schedule, by timely posting draft schedules, ensuring scheduled hours include planned absences, liaising on development of final schedules with department managers sustaining co-worker, customer and business needs.
• Support department managers on a frequent basis to develop, adapt and improve quality schedules that are within the forecasted hours, considering the most up-to-date co-worker availability and competence levels.
• Be responsible for incorporating any commercial influences that are to be considered into the staff planning process, while at the same time complying with all labour rules and internal requirements.
• Identify and escalate any impairment or areas of improvement of the staff planning process, such as but not limited to when the scheduled or actual hours exceed the agreed financial framework, to the Business Navigation & Operations Manager.
• Continuously monitor staff planning related KPIs and produce schedule-related reports.
• Work with the Business Navigation & Operations Manager to identify potential successors in the staff planning specialist function.
Requirements
• Experience in staff scheduling preferred.
• Process driven and result-orientated with a strong attention to detail.
• Good personal discipline and an ability to work within set deadlines.
• Self-reliant, motivated and resilient.