Staff Planning Specialist - IKEA Bang Yai

IKEA (Bang Yai district, Nonthaburi, Thailand)

Nonthaburi, Thailand

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers.

About this position

The IKEA vision is to create a better everyday life for the many people. This SPECIALIST role is tasked to secure the timely posting of the schedules that deliver to the needs of the store while continuously seeking and coordinating business opportunities through optimized staff planning focused on our co-worker, customer and business.

Responsibilities

• Responsible for the utilization of scheduling solutions, and ensuring they reflect optimized staff planning practices.
• Aware of the people strategy and ensuring the regional and local principles/guidelines are reflected in our co-workers schedules by providing expertise, support and training of end-users in scheduling.
• Support the Staff Planning Manager in administrative elements associated with schedule creation and management.
• Contributing to the safeguarding of the stores complete staff planning process from forecasting to execution of the schedule, by timely posting draft schedules, ensuring scheduled hours include planned absences, liaising on development of final schedules with department managers sustaining co-worker, customer and business needs.
• Support department managers on a frequent basis to support in the development, adaptation and improvement of quality schedules that are within the forecasted hours and have updated co-worker availability and skill levels.
• Responsible for following up on the store staff planning process from forecasting, where highlighting commercial influences are taken into consideration, to following up that schedules comply with all labour rules and internal requirements.
• Identify possible improvements in the store staff planning process, identify and escalate possible impairment of the staff planning process when the scheduled or actual hours exceed the agreed financial framework to the staff planning manager.
• Continuously monitor on staff planning related KPIs, produce schedule related reports.

Requirements

• Staff scheduling experience.
• Experience working in a customer-focused service industry, preferably retail.
• Experience with and knowledge of scheduling software used in the store.
• Good personal disciplines and an ability to work within set deadlines.
• Computer proficiency with intermediate MS Excel skills.