Sales and Service Associate - IKEA Chiang Mai

IKEA (Chiang Mai, Chiang Mai, Thailand)

Chiang Mai, Thailand

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers.

About this position

The IKEA vision is to create a better everyday life for the many people by offering a wide range of well-designed, functional home furnishing products at affordable prices. The Sales and Service Associate will play a key role in driving sales and ensuring customer satisfaction in IKEA Chiang Mai.

Responsibilities

• Drive sales by active selling and sales steering.
• I ensure my work area is effective for the customers’, and cost-efficient for IKEA.
• Provide customers with the consultancy of IKEA home furnishing solutions through planning that match with their expectations and projected budget.
• Optimise the IKEA shopping experience to secure satisfied customers and increase sales.
• Find new customers or new opportunities to generate sales.
• Maintain contact with all customers to ensure high levels of client satisfaction.
• Receive and resolve customer complaints and problems efficiently and with empathy.
• I handle payments in an efficient, accurate and friendly way. I always aim to create a positive experience for our customers so they will want to return and shop with us again and again.
• Control vendors on customer delivery plan to meet the schedule and achieve customer satisfactory.

Requirements

• Passion and knowledge of home furnishing, interior design and retail.
• Experience of working in a fast-paced environment, customer-focused and service industry.
• Ability to take personal initiatives and priorities and organise your own work efficiency.
• Confident in approaching and talking to people in a proactive manner.
• Excellent attention to detail.
• Able to work on weekends and/or public holidays when required.
• Ability to work in a multi-tasking environment.