Planning Studio Specialist (Sales & Design Specialist), IKEA Sukhumvit

IKEA (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers.

About this position

You will be part of a full-service planning hub helping customers to make their dream home come true while securing a convenient customer experience from end to end.

Responsibilities

• You have a strong customer focused mindset and are able to transform the customer needs, dreams & frustrations into relevant and smart home solutions.
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
• You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them.
• You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritised products (e.g. overstock).
• Together with your manager and the team you ensure that the planning hub is a highly efficient operation and that you serve all customers while minimising waiting times. You also maintain the planning hub in excellent shape, welcoming, clean and tidy.
• Live our value of "Togetherness" by being cooperative in assisting in other job and operations-related duties as assigned.

Requirements

• Passion to serve customers using all your knowledge of the IKEA product range and all relevant IKEA services (measuring, assembly, installation, transport & finance).
• Experience and knowledge of Interior Design and SketchUp preferred.
• Strong passion for the IKEA product range related to the planning hub (Kitchens, Living Room Storage, Wardrobes, Bathrooms).
• Passion to exceed customer expectations in all aspects of the end-to-end customer experience of complex purchases.