IT Support (IKEA Surabaya)
About this position
Responsibilities
• Troubleshoot and resolve daily user issues related to PCs, Laptops, and Macs (hardware & software). Provide remote technical support to staff across all our sites in Indonesia
• Possess a strong understanding of basic networking principles and be able to perform simple network troubleshooting
• Demonstrate essential knowledge of server operations and be able to perform basic troubleshooting
• Maintain and update IT documentation. Provide technical support for Point of Sales (POS) systems, including troubleshooting hardware, software, and integration with Electronic Data Capture (EDC) solutions
• Assist with IT project implementation as needed. Be available for on-call support during major IT incidents
Requirements
• 1 years of experience in a technical support role. Proven ability to diagnose and troubleshoot a wide range of IT hardware and software problems
• Experience working with Windows, macOS and various productivity software suites, supporting Point of Sales (POS) systems is a plus
• Understanding of networking concepts and protocols (TCP/IP, DNS, etc.), Electronic Data Capture (EDC) integration with POS systems. Familiarity with server administration (e.g., basic server configuration) is a plus
• Experience working with an IT ticketing system and fulfilling Service Level Agreements (SLAs)
• Excellent communication and interpersonal skills, strong analytical and problem-solving skills, ability to work independently and as part of a team. Ability to prioritize tasks and work effectively under pressure
• Excellent time management and organizational skills. Availability for on-call support during emergencies
• As you work in a store, you will be working in mixture of days and placed in Surabaya, Jawa Timur