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About this position

The Project Director (CRM: Salesforce) is responsible for leading and managing CRM project teams, ensuring successful implementation and adoption of CRM systems while collaborating with key stakeholders to align strategies with business objectives.

Responsibilities

• Project Leadership: Lead and manage CRM project teams, ensuring that project goals, objectives, timelines, and budgets are met. Provide strategic direction and guidance to ensure successful implementation and adoption of CRM systems.
• Stakeholder Management: Collaborate with key stakeholders across departments, including sales, marketing, customer service, IT, and executive leadership, to understand business requirements and ensure alignment with CRM strategies and initiatives.
• CRM Strategy Development: Develop and implement CRM strategies that align with business objectives and improve customer engagement, retention, and satisfaction. Identify opportunities for process improvements and recommend solutions to enhance CRM effectiveness.
• System Implementation and Integration: Oversee the selection, customization, and implementation of CRM software solutions. Coordinate with IT teams and external vendors to ensure seamless integration with existing systems and data migration.
• Data Management: Develop and implement data management strategies to ensure the accuracy, completeness, and security of customer data within the CRM system. Establish data governance policies and procedures to maintain data integrity and compliance with regulatory requirements.
• Performance Measurement and Reporting: Define key performance indicators (KPIs) and metrics to measure the success of CRM initiatives. Generate regular reports and dashboards to track progress, identify trends, and make data-driven recommendations for continuous improvement.
• Risk Management: Identify potential risks and challenges associated with CRM projects and develop mitigation strategies to address them proactively. Monitor project risks throughout the project lifecycle and escalate issues as needed to ensure timely resolution.

Requirements

• Bachelor's degree or Master's degree in business, IT, or related field; advanced degree or certifications preferred.
• Experience: 8-10+ years in project management, with CRM implementation experience.
• Technical Skills: Proficiency in CRM platforms and related technologies will be advantageous.
• Leadership Abilities: Strong interpersonal skills with the ability to influence stakeholders.
• Communication Skills: Excellent verbal and written communication skills.
• Analytical Thinking: Strong problem-solving skills and ability to analyze data.
• Adaptability: Flexibility to navigate evolving business priorities.

Benefits