Spa Trainer at InterContinental Chiang Mai The Mae Ping

IHG Hotels & Resorts (Thailand) (Greater Chiang Mai Area)

Chiang Mai, Thailand

About IHG® IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good. With a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline. Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels Essentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotels Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites Exclusive Partners: Iberostar Beachfront Resorts InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally. Visit us online for more about our hotels and reservations and IHG One Rewards. To download the new IHG One Rewards app, visit the Apple App or Google Play stores. For our latest news, visit our Newsroom and follow us on LinkedIn, Facebook and Twitter.

About this position

The Spa Trainer at InterContinental Chiang Mai The Mae Ping is responsible for overseeing daily spa operations, providing training to staff, ensuring excellent guest services, managing operational aspects, and promoting spa services.

Responsibilities

Key responsibilities include:
• Staff Supervision and Training: Oversee daily spa operations, including scheduling and task delegation.
• Provide comprehensive training to spa staff on treatments, customer service, and safety protocols.
• Monitor staff performance, offering feedback and coaching to maintain high service standards.
• Guest Services: Ensure guests receive outstanding service by maintaining a welcoming environment and addressing any concerns promptly.
• Provide detailed information about spa services, treatments, and procedures.
• Operational Management: Maintain appropriate inventory levels of spa supplies and products.
• Ensure all spa areas and equipment meet cleanliness and safety standards.
• Coordinate with other departments to provide specialized guest services as needed.
• Sales and Promotion: Promote and sell spa services and retail products to enhance revenue.
• Implement marketing strategies and special promotions to attract and retain clients.

Requirements

Qualifications:
• Previous experience in a supervisory or management role within a spa or related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of spa services, treatments, and industry trends.
• Ability to work flexible hours, including weekends and holidays.