Night Manager
About this position
Responsibilities
• Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.
• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
• Responds to guest needs and resolves related problems.
• Supervises and directs Reception and Reservations personnel.
• Supports and assists Front Office personnel and all departments at peak periods.
• Ensures VIPs and priority club guests receive special attention.
• Inspects front of house and back of house regularly for cleanliness.
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Provides input for Front Office meetings.
• Promotes inter-hotel sales and in-house facilities.
• Checks billing instructions and monitors guest credit.
• Analyses and approves discounts and rebates.
• Analyses the rate variance report to ensure rooms revenue control.
• Takes action with the Property Management Systems (PMS) in emergency situation.
• Fully conversant with all hotel emergency procedures.
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
• Works with Superior and Human Resources on manpower planning and management needs.
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
Requirements
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good writing skills.
• Proficient in the use of Microsoft Office and Front Office System.
• Problem solving and organizational abilities.
• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent.
• 2 years experience in front office / guest services or related discipline.