Regent Club Experience Agent (Pre-opening) at Regent Bali Canggu
IHG Hotels & Resorts (Indonesia) (Bali, Indonesia)
Bali,
Indonesia
About IHG®
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
Visit us online for more about our hotels and reservations and IHG One Rewards. To download the new IHG One Rewards app, visit the Apple App or Google Play stores.
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About this position
Regent is the epitome of modern luxury for the world’s most discerning travellers. We’re seeking passionate leaders who can combine informality and fun with professionalism and sophistication. If you understand the luxury levers that will help bring to life a unique guest experience, then we would love to hear from you. Nestled on Bali's spectacular coastline, Regent Bali Canggu is inviting you to join its pre-opening team as a Regent Club Experience Agent.
Responsibilities
• Provide information about Regent Club amenities, services, and offerings.
• Attend to guest inquiries, requests, and special needs promptly and courteously.
• Anticipate guest needs and ensure proactive service delivery.
• Handle cash and credit card transactions accurately and efficiently.
• Ensure compliance with health and safety regulations.
• Prepare and present beverages, including coffee, tea, and alcoholic beverages, as per guest preferences.
• Ensure food quality and presentation meet standards.
• Build rapport with guests and create a welcoming atmosphere in the lounge.
• Collaborate with colleagues to ensure smooth operations and seamless guest experiences.
Requirements
• Previous experience in a similar role within the hospitality industry preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Knowledge of food and beverage operations, including service etiquette and hygiene standards.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• High school diploma or equivalent; additional certification in hospitality or related field is a plus.
