Customer Service Representative

IFF (Indonesia) (West Karawang, West Java, Indonesia)

West Java, Indonesia

We boldly bring together science and creativity to create what the world needs. An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave.

About this position

IFF is looking for a Customer Service Representative to join their Indonesia team, responsible for managing orders and resolving customer issues while contributing to a sustainable future.

Responsibilities

• Oversee customer orders, including domestic, export, and consignment, ensuring compliance with the Sarbanes-Oxley Act.
• Order entry, order confirmation, invoice issuance and order follow-up till delivery to customers.
• Process Credit note and Debit note related to Sales Order.
• Resolve any customer complaints and Service cases related to Sales order.
• Respond to customer’s inquiry in a timely manner.
• Build a strong partnership with internal and external stakeholders.
• Implement and optimize work processes, techniques, and systems.
• Knowledge sharing to improve Order to Cash processes.
• Support internal and external audit as needed.

Requirements

• Bachelor’s degree in any field.
• At least 2 years of Customer Service experience in Supply Chain or Manufacturing field.
• Experience in domestic and international trade.
• Good knowledge of MS Office tools, SAP, and VLOOKUP etc.
• Proficiency in English communication skills. Fluency in secondary local language will be advantageous.
• Effective communicate skills across all levels of the organization.
• Highly collaborative and team player.
• Cross cultural awareness.