Application Support Manager (D365)

IDS Medical Systems Indonesia (West Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

The IDS Medical Systems Group ("idsMED Group") is a leading medical supply chain solutions company in Southeast Asia. It has an extensive distribution network with access to over 10,000 healthcare institutions and represents over 200 global medical brands in equipment and medical consumables. These include GE Healthcare, Philips, Maquet, Trumpf, Hill-Rom, Hamilton, Biosensors, Biotronik Smiths Medical, Teleflex, Ansell and others. idsMED has a workforce of 1,600 employees including 600 highly experienced field medical and sales specialists and over 200 professional bio-medical engineers providing installation and maintenance services.

About this position

The Application Support Manager (D365) is responsible for managing the IT Application Support team, ensuring performance and response times, and providing second-level support for D365 FO and other internal applications.

Responsibilities

• Managing IT Application Support team, Maintain response time and performance of IT support team (KPI)
• 2nd level IT support, troubleshooting, investigation issues of D365 FO and other internal applications
• Identify system gap, Propose Solution and Improvement for business, Maintain application system security
• Managing Change Request (system modification request) from Users and Corp DIT
• Involved in IT Project, Internal/External Audit process

Requirements

• Recognized Degree in Computer Science, IT or related fields
• Experienced as IT Manager with background from multiple industries (manufacture, distribution, retails) or Experienced as Functional Consultants with clients from multiple industries (manufacture, distribution, retails, etc)
• Skilled in SQL, Business Process, Finance/Tax Indonesia
• > 5 years as IT with Functional Skills (AX 2009, AX 2012) Trade Logistic, Finance, Production or > 2 years with D365 FO
• Skilled in Power BI/Business Intelligent, Web/Mobile Apps (Android/IOS)
• Leadership and able to make decisions in fast and effective way
• Smart, strong analytical and problem-solving skills