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Junior Service Engineer

IBM
IBM (Jakarta, Jakarta, Indonesia)
DKI Jakarta, Indonesia 🇮🇩
IBM
At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you.

About this position

You will be the primary focal point to vendors for the coordination of hardware and/or software support, delivery of operational services, handle billing, internal system, and monitor the end-to-end operations. Your aim to fulfil committed KPI to IBM Clients, and support business growth.

Responsibilities

• Coordinate with vendors for hardware and/or software support.
• Deliver operational services.
• Handle billing and internal systems.
• Monitor end-to-end operations.
• Fulfil committed KPI to IBM Clients.
• Support business growth.

Requirements

• Fluent in communicating in English, both written and verbal.
• Proficient in using Ms Office, especially Excel’s formula, pivot, and filter.
• Adaptable with quick changes to follow IBM Internal, Customer, or Supplier requirement, Law, and other applicable regulation.