Genesis Service Coordinator

Hyundai Mobility (Thailand) Co., Ltd. (Bangkok Metropolitan Region)

Bangkok Metropolitan Region, Thailand

Hyundai Motor Co., Ltd. engages in the manufacture and distribution of motor vehicles and parts. It operates through the following business areas: Vehicle, Financial and Others. The Vehicle division offers motor vehicles. The Financial division provides financing, leasing and credit cards. The Other division includes manufacture of railways. The company was founded on December 29, 1967 and is headquartered in Seoul, South Korea.

About this position

The Genesis Service Coordinator is responsible for managing service requests, ensuring high-quality service delivery, and maintaining strong customer relationships in the premium sector.

Responsibilities

• Act as the primary point of contact for all Genesis service requests and coordinate with multiple vendors to ensure swift and efficient resolution.
• Oversee and manage end-to-end service operations, maintaining high standards of quality and timeliness.
• Build and maintain strong relationships with customers, addressing their needs and concerns in a professional and courteous manner.
• Collaborate with internal teams and external partners to optimize service delivery processes.
• Ensure compliance with company policies and uphold the premium standards of the Genesis brand.
• Provide regular reports on service performance and suggest improvements where necessary.

Requirements

• 5-7 years of relevant experience, preferably in customer-focused industries such as hospitality, aviation, or automotive services.
• Experience working in premium or luxury brands.
• Familiarity with automotive services and operations.
• Excellent communication skills in both Thai and English. Additional language skills are a plus.
• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Proven track record of managing service operations and maintaining excellent customer relationships.
• Strong problem-solving and coordination skills, with the ability to handle multiple tasks under pressure.
• Proactive and customer-oriented mindset with a commitment to delivering exceptional service.