ผู้จัดการบัญชีบริการ (Service Account Manager)

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The Service Account Manager is responsible for managing and nurturing relationships with key clients, ensuring their satisfaction and retention. Reporting to the Director of Client Services, this role involves understanding client needs, coordinating with internal teams to deliver exceptional service, and identifying opportunities for upselling and cross-selling. The Service Account Manager will play a crucial role in maintaining strong client partnerships and driving business growth.

Responsibilities

• Build and maintain strong relationships with clients, acting as the main point of contact for all their service-related needs.
• Understand clients' business objectives and develop strategies to meet their goals through the company's services.
• Collaborate with internal teams to ensure the timely and successful delivery of services according to clients' needs and objectives.
• Conduct regular meetings and check-ins with clients to provide updates on service progress, address any concerns, and gather feedback.
• Identify opportunities for upselling and cross-selling additional services to existing clients, maximizing revenue potential.
• Monitor and analyze clients' usage and performance data to identify trends, patterns, and areas for improvement.
• Prepare and deliver reports and presentations to clients, showcasing the value and impact of the company's services.
• Act as a liaison between clients and internal teams, ensuring effective communication and coordination of service-related activities.
• Resolve any client issues or complaints in a timely and satisfactory manner, maintaining high levels of customer satisfaction.
• Stay up-to-date with industry trends

Requirements

• Bachelor's degree in business administration or a related field
• Proven experience in account management or customer service
• Excellent communication and interpersonal skills
• Strong problem-solving and negotiation abilities
• Proficiency in English and Thai languages

Skills