Hospitality Manager

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The Hospitality Manager is responsible for overseeing all aspects of the company's hospitality operations, ensuring exceptional guest experiences and maintaining high standards of service. Reporting to the General Manager, this role involves managing a team of hospitality staff, coordinating with various departments, and implementing strategies to enhance customer satisfaction and loyalty. The Hospitality Manager will also be responsible for budgeting, forecasting, and ensuring compliance with industry regulations.

Responsibilities

• Oversee and manage all aspects of the hospitality department
• Develop and implement strategies to enhance customer satisfaction and improve overall guest experience
• Train and supervise staff members, ensuring they adhere to company policies and provide excellent service
• Monitor and analyze customer feedback and reviews, taking necessary actions to address any issues or concerns
• Collaborate with other departments to ensure seamless coordination and delivery of services
• Manage budgets and financials for the hospitality department, ensuring cost-effective operations
• Maintain and update standard operating procedures and guidelines for the hospitality team
• Conduct regular inspections to ensure cleanliness, safety, and compliance with health and safety regulations
• Plan and organize special events and functions, such as conferences, meetings, and parties
• Stay updated with industry trends and developments, implementing innovative ideas to enhance the hospitality offerings.

Requirements

• Bachelor's degree in Hospitality Management or related field
• Minimum of 5 years of experience in the hospitality industry, with at least 2 years in a managerial role
• Strong leadership and communication skills
• Excellent knowledge of hotel operations, including front desk, housekeeping, food and beverage, and event management
• Proficiency in budgeting and financial management