SAP Basis Support

HTC Global Service (Cilegon, Banten, Indonesia)

Banten, Indonesia

HTC Global Services provides IT and Business Process Services and Solutions that help businesses make digital change happen.

About this position

The position involves providing SAP Basis Support during both the development and production phases of SAP, ensuring the technical integrity and performance of the SAP system.

Responsibilities

• Support the necessary SAP hardware and system software environment specifically in High Availability environment (i.e. HACMP).
• Administer user profile and authorization.
• Maintenance of the SAP system on the development and production server.
• Manage SAP correction and control system.
• Support technical integrity of the SAP system and application software.
• Support the helpdesk team in technical issues related to SAP.
• Troubleshoot and resolve SAP related technical problems.
• Monitor SAP performance and perform basic tuning and configure SAP systems to maintain performance.
• Develop operational system procedure (e.g. backup, restore etc).

Requirements

• Understanding of the deliverables.
• Deployment plan and Service delivery plan.
• Experienced in SAP Basis more than 4 (four) years.
• Knowledge of ITSM tools and IT Asset Management.
• Soft Skills (Communication, Customer Service, Problem Solving, Team Collaboration, Time Management).