CLM Case Manager

HSBC (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 63 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs

About this position

We are offering a diverse range of skills and jurisdictional experience across the full range of countries and territories in which our businesses operate. We are now inviting qualified individuals to join the team in this specific role.

Responsibilities

• Conduct, contact and manage customer for KYC E2E process
• Complete new KYC profiles for prospective clients
• Review and complete KYC profiles for Existing to Bank client, to be comprehensive and accurate as per the Global Policies, and Local Regulatory requirement
• Adhere to the review schedule and ensure all KYC profiles are properly signed off
• Manage, gather and analyse KYC information independently with high quality of processing
• Verify customer identity and related documentary proof
• Contact/follow up the relevant parties on outstanding KYC issues/documentation
• Conduct KYC due diligence check via HSBC Approved Sources, Company Search, Financial Report, etc.
• Implement and embed all relevant Group Policies, Local Regulatory, Audit Recommendation in the daily operations
• Ensure all KYC Profiles together with the related documentary proof are properly filed and recorded
• Work closely with Team Lead and front office members on daily request handling
• Coverage to business with tight deadlines and high demand on quick responses.

Requirements

• Bachelor’s degree in Finance, Economics or related field
• At least 3 years work experience or more in related fields in Banking or Financial Institution is a plus
• Must be detail-conscious and able to work independently under pressure
• Strong analytical and problem solving skills
• Good interpersonal and communication skills
• Excellent interpersonal skills and a desire to work in a team-oriented environment
• Proficient PC skills, including Word, Excel and the use of Internet Search Engines
• Proficiency in speaking, reading and writing English, as well as reading and speaking Thai.