CLM Case Manager

HSBC (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 63 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs

About this position

We are offering a diverse range of skills and jurisdictional experience across the full range of countries and territories in which our businesses operate. Wholesale Client Lifecycle Management is part of Operations function in Digital Business Services and is responsible for managing end-to-end client on-boarding as well as Know Your Customer (KYC) activities.

Responsibilities

• Work closely with Relationship Managers through the stages of client due diligence process to determine the requirements and ensure that all requirements are obtained to allow the due diligence and client servicing proceed smoothly and rapidly
• Manage, gather and analyze KYC information independently with high quality of processing
• Maintain the highest standard of experience in customer service throughout the client lifecycle from onboarding of new-to-bank clients, KYC renewal, customer record updating until offboarding of client relationship
• Perform the facilitation role effectively, promptly responding to queries, being able to explain the reason for specific requirements, attending to hold-ups and escalations, and providing regular status update
• Be accountable for ensuring that all steps in the process are completed within the target turnaround time and associated SLAs achieved

Requirements

• Bachelor or Master’s degree in any related fields
• Solid and proven relevant work experience within Banking and Financial Services industry is a plus
• Resourceful, energetic, attention to detail, the ability to multi-task in a fast-paced environment, and the ability to work well under pressure
• Excellent interpersonal skills and a desire to work in a team-oriented environment
• Fluency in speaking and written Thai and English is mandatory