Client Manager, Global Trade Solutions

HSBC (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 63 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs

About this position

Some careers have more impact than others. If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. Global Trade Solutions comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs.

Responsibilities

• Grow business volume and support revenue enabling and value accretive activities through delivering exceptional customer experience and proactively engaging clients for business
• Devise client plans and strategies to strengthen existing client relationships and achieve asset growth and revenue targets in conjunction with regional and country stakeholders
• Establish and build sustainable relationships with clients, appropriately tailoring own style and approach to each client
• Uses their rapport building expertise and appropriate influencing skills to add additional value to clients’ business and /or portfolio beyond the initial scope
• Retain business by consistently demonstrating knowledge and sensitivity to client situations, addressing client issues and concerns through offering appropriate timely solutions, as well as acting as an escalation point for clients within portfolio
• Collaborate with internal stakeholders, which may include relationship managers, product specialists, GTS Services and Risk etc, to drive and maximise utilization of client facilities
• Identify opportunities to improve existing processes, collaborating across product and geographic boundaries to continually improve the customer experience
• Champion the development and delivery of initiatives to deliver outstanding customer service and improve customer advocacy
• Proactively lead research into external markets and competitors to identify and share ways to differentiate and deliver value to our customers in line with HSBC strategy
• Participating in events, initiatives and activities to deepen wallet and strengthen business relationship
• Protecting the bank's reputation and ensuring an acceptable risk profile whilst deepening your understanding of the client through credit and customer due diligence reviews
• Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
• Manage & Partner with Relationship Managers on credit risk matters including credit assessment/commitment/returns
• Assess risk/reward of transactions when making business decisions and showcase due consideration of bank’s reputation and objectives
• Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise

Requirements

• Excellent written and spoken communication skills in both Thai and English (with additional Chinese language capability preferred); an ability to communicate with imp