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Asst Manager Client Service

HSBC (Thailand)
HSBC (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
HSBC (Thailand)
Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 63 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs

About this position

The Assistant Manager Client Service is responsible for delivering best-in-class client service to strategic corporate, financial, and non-bank financial clients. They support customer queries on cash management products, understand client's business needs, and achieve revenue growth through client retention and proactive service management.

Responsibilities

• Delivery of best-in-class Client Service to strategic Corporate, Financial and Non-Bank Financial clients (Tier 1-4)
• To support customer queries on all cash management products, focusing on technical inquiries around GPS core product offering.
• To differentiate HSBC from our competitors by providing excellent personalized service to these customers to win and retain their business
• To comprehensively understand the client’s business, their day-to-today banking activities and operational needs
• Achieve revenue growth through - client retention, sales leads & proactive management of service performance
• Coordinate with product partners to offer solutions based on the client’s needs, feedback and nature of their business.
• Ensure apply key operational risk principles to mitigate risk and protect HSBC from losses

Requirements

• Delivery of best-in-class Client Service to strategic Corporate, Financial and Non-Bank Financial clients.
• To support customer queries on all cash management products, focusing on technical inquiries around GPS core product offering.
• To comprehensively understand the client’s business, their day-to-today banking activities and operational needs
• Achieve revenue growth through - client retention, sales leads & proactive management of service performance
• Coordinate with product partners to offer solutions based on the client’s needs, feedback and nature of their business.
• Ensure apply key operational risk principles to mitigate risk and protect HSBC from losses.

Benefits

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Huneety A.I Salary Estimate
20,000 - 35,000 THB per month