Staff Contact Center Service and Sales Representative Banking
About this position
Responsibilities
• Trained to handle contacts from customers across multiple products and propositions, has career progressed into a specialist role within the contact center such as but not limited to call escalations, customer retention, high value sales which require specialty underwriting and/or accreditation skills.
• Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact and mentor peers to achieve the same.
• Listens to the customer and establishes needs to offer relevant products.
• Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.
• Responsible for achieving individual key performance indicators whilst maintaining quality and compliance.
Requirements
• Indonesia Citizen only
• Have education standard to at least bachelor degree and be of a legal working age
• Proficient in language(s) required by the process
• Open to working flexible shifting schedules
• Flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with the customer and service expectations
• Wants to do a good job, concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume, fast paced environment is required
• Proficiency with personal computers and basic software packages and specialised applications
• Excellent communication skills and is polite and friendly at all times
• Displays patience and empathy