Staff Branch Operation

HSBC (Indonesia) (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 63 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges.

About this position

We are currently seeking an experienced professional to join this team in the role of Staff Branch Operation.

Responsibilities

In this role, you will be responsible to support the service and operation to customer of the branch
• To follow up transaction from the customer through counter teller and follow the SOP
• To follow up every obstacles related with payment and other operation things
• To book wealth product and insurance base on documentation and valid ID, to serve other customer's need such as Cheque book request, debit card and PIN request, SDB customer
• Send and keep transaction document base on SOP
• Follow up customer's complaint to internal department or other branch to solve the problem

Requirements

To be successful in this role, you should meet the following requirements:
• Indonesia Citizen only
• Has 1 years working experience in operational Bank
• Hold a minimum of Bachelor degree
• Able to work in a team
• Strong knowledge in service and operation
• Excellent communication and interpersonal skills
• High motivation and endurance/ resilience
• Proficiency in English and computer literate
• This position will be placement at Bandung, Balikpapan, Batam, Denpasar, Jakarta, Lampung, Manado, Makassar, Malang, Medan, Pekanbaru, Palembang, Pontianak, Solo, Semarang, Surabaya, Samarinda