Associate Manager Branch Operation and Service

HSBC (Indonesia) (Denpasar, Bali, Indonesia)

Bali, Indonesia

Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 63 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges.

About this position

We are currently seeking an experienced professional to join this team in the role of Associate Manager Branch Operation and Service.

Responsibilities

• Responsible and ensure the implementation of operational and service processes at branch are conducted and implemented properly as per policy and procedure.
• Including handling customers complaints or problems related to branch.
• Providing support function to all sales team, making sure the fulfillment of transaction service level based on agreed service standard and service times.
• Ensuring all operational activities in the branch comply with applicable policies and procedures.
• Maintaining and ensuring the readiness of facilities and infrastructure in the branch and implement a neat and clean culture.
• Helping branch business growth by achieving sales target set for the operations team.

Requirements

• Indonesia Citizen only
• University degree in banking / finance / economy / business management
• Experience working in the areas of sales and customer service, also in administration.
• Pleasant personality with good communication and presentation skill with strong leadership, organizational, analytical, and interpersonal skills
• Customer orientation with ability to communicate effectively and create connection.
• High optimism to drive result and provide solution for problems in branch
• High level of integrity and professionalism
• Proficiency in English
• This position will be placement at Bandung, Balikpapan, Batam, Denpasar, Jakarta, Lampung, Manado, Makassar, Malang, Medan, Pekanbaru, Palembang, Pontianak, Solo, Semarang, Surabaya, Samarinda