Documentation Officer

House of shipping (Bangkok City, Thailand)

Bangkok, Thailand

About this position

The Junior Documentation Executive at House of Shipping is responsible for managing shipment-related documents and ensuring timely communication with customers and internal teams.

Responsibilities

• Handle B/L request by customer.
• Follow up S/I from customer and also CS.
• Follow up VGM from customer.
• Reach target S/I timeline i.e. 2 hours after S/I request by customer.
• Coordinate with other departments i.e. Sales/ CS / OPS and Fin team.
• KPI and also vendors.
• Productivities by KPI scorecard of Document.
• Feedback from customer (customer survey).
• Feedback from internal i.e. Sales/ CS / Fin and HR.

Requirements

• 0-1 years' Experience in shipping line.
• (New graduates are welcome)
• Service mind and good solving skill.
• Analytical, numerical and problem-solving skills when under pressure and tight work deadlines.
• Timely response to customer.