Commercial Manager

House of shipping (Bangkok City, Thailand)

Bangkok, Thailand

About this position

The primary purpose of this role is to lead and drive the performance of the sales and operations teams to achieve revenue, productivity, and customer satisfaction goals. This position aims to maximize business efficiency and profitability while aligning internal teams with company objectives.

Responsibilities

• Coordinate and lead the Sales and Marketing team, providing guidance and direction.
• Conduct sales activities and customer visits to foster business growth and maintain relationships.
• Develop and manage monthly contracts with local and global liners for trade lanes, including China, Russia, India, and the Mediterranean.
• Manage the assigned customer portfolio and Mediterranean Agencies, aiming to achieve new customer acquisition targets.
• Plan and oversee tender business by negotiating contracts under the local and global liner frameworks.
• Identify and capitalize on market prospects, contributing to business expansion.
• Prepare and present quarterly reports to senior management, outlining sales performance and strategies.
• Provide pricing to direct customers and forwarding companies, including special equipment and agency department management.
• Act as a Customer Representative (Booking Desk) to manage operational procedures and ensure customer satisfaction.
• Coordinate agreements for airline and sea freight with various shipping lines, handling aspects such as demurrage, storage, and credits.
• Execute operational procedures for all dealings, ensuring efficiency and accuracy.
• Gather and provide information to customers regarding far east shipments.
• Monitor cargo tracking and provide timely updates to customers.
• Prepare overseas expenses and local costs for sales purposes.
• Provide sales support to the far east sales team for pricing and customer inquiries.
• Conduct rate requests and offer competitive pricing solutions to customers.
• Ensure timely and effective service delivery, keeping customers informed of any deviations.
• Manage and enhance the existing customer portfolio while seeking new business opportunities.
• Maintain and increase existing business volumes while exploring avenues for growth.
• Establish partnership agreements with overseas agents to expand the company's network.
• Follow up on all sales leads and inquiries, ensuring timely and effective communication.
• Perform other duties as assigned by the management team.
• Address and resolve financial and operational barriers effectively.

Requirements

• Proven experience in a commercial management role within the shipping and logistics industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze market trends and develop strategic plans.
• Proficiency in contract negotiation and management.
• Strong customer service orientation.
• Ability to work collaboratively across departments.
• Proficient in Microsoft Office Suite and CRM software.