Risk Content & Training Lead

Home Credit Indonesia (Jakarta, Indonesia)

DKI Jakarta, Indonesia

Home Credit is a multinational tech-based financial company. Our vision is to always support our customers by providing a transparent, fast, and easy service, anywhere and everywhere they go be it online or offline. We aim to help our customers to see and create more possibilities in life. From electronic financing, working capital financing, buy now pay later, to protection– we got it all! Home Credit Indonesia was established in 2013 with the head office in Jakarta. We are continuously growing our business to expand into all cities and territories in Indonesia. Every one of us is committed to the entrepreneurial culture. We aim to provide a place that supports openness and collaboration for every individual at Home Credit Indonesia while still caring about their personal goals and aspirations. We are the people who love what we do and we do what we love!

About this position

To create comprehensive training material, socialization, and business process content through modules, learning design and other materials. Became the Center of Knowledge and delivered training process to business counterparts in Collection & Risk team.

Responsibilities

• Develop, manage and update content materials related to training, current process & system, soft skills training/development and internal/external communications.
• Deliver training modules, train the trainer, and training socialization for any new training project/process/system updates.
• Create training content, learning design & framework.
• Ensure communication accuracy & updates for townhall and business functions/department update.
• Partnering with other functions to collect details or accurate information about process, product, or system update.
• Observe training delivery and provide feedback to the trainers related to their teaching quality.
• Working closely with other department on Ad-hoc projects.
• Improve training process to become more efficient and effective in order to increase the chance of better collection results (Field & Desk Collection).
• Collaborate with other functions to identify and map the training needs of each function within the Risk Collection team.

Requirements

• At least 8 years of experience as training consultant or trainer from any industry.
• Preferably has experience in learning program & design, training framework and develop content materials.
• Fluent speaking and writing in English and Bahasa Indonesia is mandatory.
• Tech savvy, experience with Learning Management System (LMS) and Microsoft Office.
• Solid stakeholder management to liaise with other business functions related to training materials & content development on product, system or process updates.
• Preferably has project management experience within training, business process, and Learning & Development field.