Field Collection Regional Manager (East Java)

Home Credit Indonesia (Jakarta, Indonesia)

DKI Jakarta, Indonesia

Home Credit is a multinational tech-based financial company. Our vision is to always support our customers by providing a transparent, fast, and easy service, anywhere and everywhere they go be it online or offline. We aim to help our customers to see and create more possibilities in life. From electronic financing, working capital financing, buy now pay later, to protection– we got it all! Home Credit Indonesia was established in 2013 with the head office in Jakarta. We are continuously growing our business to expand into all cities and territories in Indonesia. Every one of us is committed to the entrepreneurial culture. We aim to provide a place that supports openness and collaboration for every individual at Home Credit Indonesia while still caring about their personal goals and aspirations. We are the people who love what we do and we do what we love!

About this position

You will handle and responsible to manage the Field Collection team operations in East Java, ensuring effective performance and compliance with guidelines.

Responsibilities

• Manage daily operations, reporting and system in all Field Collection team to ensure every activity is running properly and all reporting is delivered within SLA.
• Monitor and review team's performance, create strategy and generate ideas for improving business process to ensure field collection team meet their target.
• Manage Capacity Plan of Team Leader and Collectors to ensure portfolio are handled effectively.
• Plan and manage midterm/long term headcount requirements and budget of the coverage field.
• Monitor and ensure all the process in field team comply with guidelines and SOP and closely work with legal team to control legal recovery processes.

Requirements

• Minimum a bachelor’s degree, open from any major.
• Having extensive working experience in Area/Field Collection for more than 10 years, preferably in Sumatera area.
• Have experience handle a big team and people management is mandatory.
• Strong in managing people and business process.
• Comfortable with high target oriented and agile environment.
• Able to communicate in English will be an advantage.
• Work based in Surabaya and comfortable with high mobility.